Privacy Policy

Who We Are

This privacy policy explains how [Company Name] (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, request a quote, or use our house removals, office removals, packing, or storage services in Aylesbury and the surrounding area.

[Company Name] is the data controller for the personal information described in this policy.

Contact details: [Registered company name] [Registered address] [Company registration number, if applicable] [ICO registration number, if applicable] Email: [privacy or general contact email] Phone: [phone number]

If you have any questions about this policy or how we handle your information, contact us using the details above.

What Information We Collect

We collect information in the following ways.

Information you give us directly, when you request a quote, book a service, or contact us:

Name
Address, including your current and new address for a move
Phone number
Email address
Details of the move or service you need, such as property size, moving date, or items requiring special handling
Payment information, if you pay online [remove or adjust if payments are only taken by phone or in person]

Information collected automatically when you visit our website:

IP address
Browser type and device information
Pages visited and time spent on our site
Information collected through cookies, see the Cookies section below

Information from third parties, if applicable:

Reviews you leave on Google, Trustpilot, or similar platforms
Information passed to us if you contact us through a third party platform, such as a comparison or quote site

How We Use Your Information

We use your information to:

Provide you with a quote and carry out the removals, packing, or storage service you have booked
Communicate with you about your booking, including confirmations, updates, and any changes
Process payments
Respond to enquiries and customer service requests
Improve our website and services
Meet legal or regulatory obligations, such as keeping financial records
Send you marketing communications, but only if you have given us clear consent to do so, and you can withdraw this consent at any time

We do not use your information for any purpose beyond what is described in this policy without asking you first.

Our Legal Basis for Using Your Information

Under UK GDPR, we rely on the following legal grounds:

Contract: to provide the removals, packing, or storage service you have booked with us
Legitimate interests: to improve our services, respond to enquiries, and keep basic records for business purposes
Consent: for marketing communications, which you can withdraw at any time
Legal obligation: where we are required to keep certain records, for example for tax purposes

Who We Share Your Information With

We do not sell your personal information. We may share it with:

[Payment processor name, e.g. Stripe, PayPal], to process payments securely
[CRM or booking software name], to manage your booking and our schedule
[Accountancy or bookkeeping software name], for invoicing and financial record keeping
Subcontracted crew or partner removal companies, only where necessary to carry out your move, and only with the information they need to do so
Regulatory bodies or authorities, where we are legally required to share information

Any third party we share information with is required to protect it and only use it for the purpose we’ve agreed.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our service and meet our legal obligations. As a general guide:

Booking and customer information: [state your real retention period, for example up to 6 years after your last service with us, in line with standard UK financial record keeping requirements]
Marketing consent records: until you withdraw consent, or [state period] of inactivity
Website analytics data: [state your real retention period, this depends on the analytics tool you use]

Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site.

[Adjust this section to match your actual cookie usage. A typical breakdown looks like this:]

Essential cookies: required for the website to work correctly. These cannot be switched off.
Analytics cookies: help us understand how visitors use our site, for example [Google Analytics, if used]. These only run with your consent.
Marketing cookies: used to show relevant advertising, if applicable. These only run with your consent.

You can manage or withdraw cookie consent at any time through [your cookie banner or browser settings]. Turning off non-essential cookies will not affect your ability to use the core parts of our website.

Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate or incomplete
Delete your information, in certain circumstances
Restrict or object to how we use your information
Data portability, to receive your information in a portable format
Withdraw consent at any time, where we rely on consent, for example for marketing

To exercise any of these rights, contact us at [privacy or general contact email]. We will respond within one month, as required by law.

If you are not satisfied with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or by calling 0303 123 1113.

How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information, including [state your real security measures, for example secure website hosting, restricted staff access to customer records, and secure storage of physical documents]. No method of transmission or storage is completely secure, but we work to protect your information to a high standard.

Children’s Information

Our services are intended for adults arranging removals, packing, or storage. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time, for example if we change how we collect or use information, or if the law changes. Any updates will be posted on this page with a new “last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, contact us at:

[Company Name] [Address] Email: [privacy or general contact email] Phone: [phone number]